I contacted Arrive on Time for a quote regarding our Asko washing machine. I got to speak directly to the director about our issue. I was amazed at the time he took to discuss our machine issues and help us to identify the issue. He was very straight forward about the options that we had and was a complete pleasure to deal with. Should be have any further appliance issues in the future we will not hesitate to contact them.
Laura Zubair
05:36 10 Jun 19
My washing machine was dying a slow death and I really needed someone fast. Felix came the same day I called, he was super friendly and he took the time to explain to me (and my son) what was wrong, how he fixed it and how to properly take care of it from now on. He was spot on... Thank you Felix!
Maite Arbildua
08:31 15 May 19
I'd been having some serious issues with my dryer, I called Arrive on Time and Felix came out for a consult and quote the very next morning. He went through his testings of it and told me exactly what the problems were and what sort of price I would be looking at in servicing and parts to repair it and suggested with the fact it's over 10 years old I might be better off getting a new one, as it could have ongoing problems due to its age. I really appreciate that sort of honesty. Felix is a good guy and I totally recommend this company.
shay morris
02:37 12 Apr 19
I had an excellent experience with Noel fixing my dishwasher - he was so nice and friendly, called to let me know when he was coming, and worked efficiently to solve my problem quickly. Plus he was great with my cat 🙂 The cost was very reasonable as well. Having had lots of frustrating experiences with other companies I really appreciate the great service. Thank you!
Rebecca Howden
08:42 14 Jan 19
Today “Arrive on time” technicians fixed my dishwasher. Having been let down by another repair company, I have nothing but praise for this company. They absolutely followed their procedures with contacts and the all important arriving on time. Not only was the dishwasher expertly fixed but some of the working options were explained so I will make the most of the dishwasher settings. This was an added bonus. Very happy customer.
Jan Lambert
04:21 01 Nov 18
Lovely gentleman who booked my appointment and gave me a quote over the phone was professional and friendly. Rob the technician who fixed my washing machine knew what the problem was within a few minutes. I almost couldn't get my 'Very Old washing machine' fixed, then 'the man had a plan' and it was all fixed very promptly. I'm just so appreciative because he said that if the part wasn't available that i wouldn't be charged the call out fee but he found what the problem was and it was all fixed and ready to go within half an hour with even better drainage of the problematic pump than before. I couldn't recommend them enough and they will be my 'Go To' in the future. Thanks again, Michelle.
Michelle Stewart
04:15 28 Aug 18
This was my first experience using Arrive On Time regarding my washing machine. The service was professional. The diagnosis of the problem was efficient and solved. The part needed was ordered immediately within minimum time. The part was delivered and installed with great care and efficiency. I highly recommend this service provider , the gentleman who came was very courteous and helpful.
Helen Duffy
01:28 19 Aug 18
Very prompt response on enquiry. Services delivered as promised and very timely. Issues fixed were able, and provided good advice. Highly recommend this service.
Jannie Brunner
02:31 13 Aug 18
Got my washing machine fixed today, on time, efficient and great price. Very friendly and had it fixed in 20Minutes. Immediately knew the problem, replaced the part which he had on hand. Would highly reccomend
Kristen Delugar
08:31 09 Jul 18
Felix was great. I had done a real number on my machine 🙈 and he wasn't sure if he'd be able to get it working again without new parts. But he worked on it for an hour and a bit and managed to get it going again. He also left his card in case I had any further issues with it. Cost about $250. Thanks so much Felix!
Susan Robinson
05:47 14 May 18
Felix attended to inspect dishwasher and washing machine. Was able to replace washing machine part on the spot and get it working again. Dishwasher advice was 'not to bother' with expensive part replacement - would be better off replacing the machine. Appreciated the honest assessment. Great to get these issues sorted in a timely manner with information conveyed throughout the process so I was clear on all options. Very happy.
Chelsea Roffey
23:40 29 Apr 18
The Best. Parag was helpful, efficient, informative and value for money.
chris wilson
05:56 09 Apr 18
I HAD A PROBLEM WITH MY 4 YEARS OLD MIELE WASHING MACHINE MODEL W 5741. I CALLED ARRIVE ON TIME AND THEY MADE A BOOKING WITH THEM. TECHNICIAN PETER ARRIVED AND FOUND THE PROBLEM QUICKLY . THE PROBLEM IS IN THE MAIN CONTROL BOARD SO I HAVE TO REPLACED IT. PETER MADE THE PARTS ORDERED AND NEXT WEEK HE CAME AND FIX THE BOARD AND NOW THE MACHINE IS WORKING PERFECT AS BRAND NEW. PETER IS VERY GOOD AND TALENTED TECHNICIAN.I RECOMMEND ARRIVE ON TIME FOR OTHERS.
Ganeshan Anurathan
03:45 26 Mar 18
Was having trouble with our washing machine and Peter from Arrive on Time was able to identify and fix the issue quickly. He was on time, polite and knowledgable. I can highly recommend Arrive on time for appliance fixes in the CBD.
Mitchell Seider
05:56 20 Feb 18
Russell was great. Turned up on time, diagnosed the issue, sourced a replacement dishwasher and had it installed by that evening. Fantastic service.
Simon Waller
00:40 12 Feb 18
Our expensive, late model Asko washing machine broke down with major problems on Xmas eve, rang Arrive On Time because it had good Google reviews, Noel turned up on time, took the machine and had it back fully repaired a few days later at a very reasonable cost. I very much recommend him as he arrived on time, kept us informed of progress, kept costs to a minimum and returned the machine on schedule as promised. A very honest and reliable serviceman.
Robert Boot
00:39 11 Jan 18
Phoned Jo this morning re a dishwasher issue. She arranged to have Peter come and see me later in the day and as promised, Peter turned up on time and fixed the problem in next to no time. Could not fault the performance of either. Huge thanks Jo and Peter - would recommend you to anyone needing help.
Rick Del Monte
04:08 17 Oct 17
Just had Peter here to fix my 17 year old over - as ever great service from Arrive on Time, he had the job done in 30 minutes and now our oven works again. We cannot recommend highly enough
gregerysale
02:41 16 Oct 17
I had Peter from Arrive on Time come around to look at my 12yr old Fisher & Paykel top loader today. Peter was professional and was able to fix this in for me today without having to wait for any parts. I have used Arrive on Time on numerous occasions to fix the washing machine and also my dishwasher. I find them to be honest, reliable and their prices are very competitive. I wouldn't use any other company now that I have found them. Highly recommended A+++
Linda Robson
02:25 11 Sep 17
Did everything they said they would, at a good price.
Simon Pollard
02:34 18 Aug 17
Thank you to Jo in the office for her excellent customer service, so easy to make a booking! And Noel, our lovely technician who came to fix our dishwasher. He fixed it in a timely and professional manner for a very reasonable fee. We won't hesitate to use Arrive on Time again! Highly recommend 🙂
Y W
01:38 21 Jun 17
Expert arrived on time and communicated as promised during booking. Appliance fixed and even told how to prevent issues from arising in future. Will service the CBD while many others refuse to!!
Margaret Liu
05:34 14 Jun 17
I rang the 1300 number and after a warm & friendly chat with Jo about my dishwasher issues, she was able to advise that Felix was available same day if I was free between 4pm and 7pm. Same day service!! Amazing. Felix called, as I was advised, 30mins out from my place. He was neatly dressed, warm and friendly and totally the expert in everything dishwasher related. Once he fixed my unit, he even helped me out with an bit of handy man work as the kick board under the dishwasher had come loose. Great service and excellent customer work. Can't recommend these guys enough. Thanks guys. ⭐️⭐️
Jeswah78
10:37 09 May 17
Spoke to Felix from Melbourne over the phone & described my washing machine problem. He walked through some basic tests I could do myself then advised that I 'go shopping' because the fix would be more than the cost of a new machine. What a service! Appreciate finding a friendly helpful professional who gives honest advice. Thanks Felix, will 100% be using Arrive on Time from now on.
Elizabeth Deterding
22:36 05 Mar 17
Called AoT and got in touch with Paul seeking a repair in Melbourne. After getting quotes as high as $268 to come fix my machine, Paul ran me through a simple fix over the phone free of charge. Very friendly service, clear that they put the customer first and aren't just going to bleed you for cash when an easier option is available. Very grateful.
xandeer18
07:32 15 Feb 17
